Customer Support
We're here to help you with any questions about your orders, delivery, or our products.
Support Hours
Sunday - Friday
6:00 AM - 4:00 PM EST
Saturday
Closed
Quick Help
FAQ
Find answers to common questions
Delivery Info
Delivery times, tracking, and areas
Returns & Refunds
Return policy and refund process
Common Issues
I haven't received my order
First, check your order tracking in your account. If your order is marked as delivered but you haven't received it, check with neighbors or building management. Contact us immediately if you still can't locate your order.
An item in my order is damaged or spoiled
We're sorry this happened! Please contact us within 24 hours of delivery with photos of the damaged item and your order number. We'll arrange for a replacement or full refund immediately.
I need to change my delivery address
You can change your delivery address up to 48 hours before your scheduled delivery. Log into your account and go to your order details, or contact our support team for assistance.
I'm having trouble with payment
Make sure your card information is correct and has sufficient funds. We accept Canadian Visa and Mastercard debit cards, plus Visa, MasterCard, and American Express credit cards. If you're still having issues, try a different payment method or contact your bank.
Still Need Help?
Our support team is ready to assist you with any questions or concerns.
Contact Support