Accessibility Statement

Last Updated: July 22, 2025

At Froodly, we believe that everyone should have equal access to fresh, quality groceries. We are committed to ensuring that our website and services are accessible to all users, including those with disabilities. This page outlines our accessibility efforts and ongoing commitments.

Our Commitment

Froodly is committed to providing an inclusive shopping experience for all customers. We strive to meet and exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards to ensure our platform is usable by people with a wide range of abilities and disabilities.

Accessibility Features

Visual Accessibility

High contrast mode, keyboard navigation, screen reader compatibility, and clear visual design.

Keyboard Navigation

Full keyboard navigation support for all website features and functionality.

Screen Reader Support

Proper heading structure, alt text for images, and semantic markup for screen readers.

Mobile Accessibility

Touch-friendly interface with appropriate spacing and responsive design.

Inclusive Design

Designed with diverse users in mind, following WCAG accessibility guidelines.

Standards Compliance

Our website aims to conform to the following accessibility standards:

  • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
  • Section 508 of the Rehabilitation Act
  • Accessibility for Ontarians with Disabilities Act (AODA)
  • Americans with Disabilities Act (ADA) compliance

Ongoing Efforts

We continuously work to improve the accessibility of our platform through:

  • Regular accessibility audits and testing
  • User testing with individuals who have disabilities
  • Staff training on accessibility best practices
  • Integration of accessibility considerations into our development process
  • Monitoring and updating our accessibility features

Supported Assistive Technologies

Our website is designed to be compatible with a variety of assistive technologies, including:

  • Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
  • Voice recognition software
  • Switch navigation devices
  • Magnification software
  • Alternative keyboards and input devices

Feedback and Support

We welcome feedback about the accessibility of our website and services. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Accessibility Support

Email: support@froodly.ca

Mail:
Froodly Inc.
40 Magnetic Dr
Toronto, ON, Canada M3J 2C4

Response Time

We aim to respond to accessibility feedback within 2 business days and work to resolve any issues as quickly as possible. Our support team is available Sunday to Friday, 6 AM to 4 PM. For urgent accessibility concerns, please call us directly.

Alternative Formats

If you need information from our website in an alternative format (such as large print, Braille, or audio), please contact our accessibility team. We will work with you to provide the information in a format that meets your needs.