Privacy Policy

Last Updated: August 14, 2025

1. Introduction

This Privacy Policy outlines how Froodly ("we," "us," or "our") collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy in accordance with Canadian law, including PIPEDA.

2. Collection of Personal Information

We collect personal information that is necessary to fulfill our services. This information is collected directly from you when you:

Create an account.
Place an order.
Sign up for our newsletter.
Contact our support team.

The types of personal information we collect may include:

Contact Details: Name, email address, phone number.
Delivery Information: Shipping and billing address, postal code (to verify GTA service area).
Account Information: Password (encrypted) and purchase history.
Payment Information: Payment card details (processed securely by Stripe, not stored on our servers).
Communication Records: Records of your interactions with our customer support team.

3. Use of Personal Information

We use your personal information for the following purposes:

To process and fulfill your orders for local produce and products.
To facilitate delivery by our in-house team to your specified GTA address.
To communicate with you about your order status, delivery, or other service-related matters via email (using Resend).
To personalize your experience, such as showing you past orders or relevant products.
To improve our services, including our website and product offerings.
For internal business operations, such as generating sales reports and managing our inventory.
To send you promotional communications and newsletters, if you have opted in.

4. Disclosure of Personal Information

We do not sell your personal information. We may disclose your information to third parties only when necessary to perform our services:

Payment Processing: We share necessary payment information with our secure payment processor, Stripe, to complete your transactions.
Delivery & Logistics: We share your name, address, and contact details with our dedicated in-house delivery team to facilitate order delivery.
Service Providers: We may use other trusted third-party providers (e.g., for email communication via Resend) who are bound by confidentiality agreements.

5. Consent

By using our website and providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy. You have the right to withdraw your consent at any time, subject to legal or contractual restrictions.

6. Data Retention and Security

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. We employ industry-standard security measures, including encryption and access controls, to protect your data from unauthorized access.

7. Access and Correction

You have the right to access and update the personal information held in your account. You can do this by logging into your Froodly account and visiting the "My Profile" and "Addresses" pages.

8. Changes to this Policy

We reserve the right to modify this policy at any time. We will post any changes on our website.

9. Contact Information

If you have questions about this policy or our data practices, please contact our Privacy Officer at support@froodly.ca